Advice before you buy and support after delivery.

For advice before ordering or help with an existing order, call 0808 196 2796 or email support@justrecliners.co.uk. Our customer care team is available Monday to Friday, 9am to 5pm. Please include your order number when asking about an existing order.

Our team can help you compare chair dimensions, upholstery, reclining features and assembly requirements. Contact us before travelling if you would like to view a model.

Enter your full delivery postcode at checkout to see the delivery services, prices and estimated times available for your basket. Options depend on the chair, stock location, quantity and destination. Standard delivery is free where a free service is offered; some destinations and services carry a charge.

Delivery estimates are shown in working days and depend on stock availability and the time you place your order. Supplier deliveries and heavier chairs can take longer than chairs held in our own stock. Estimates are not guaranteed delivery appointments. If a chair is awaiting stock, check the availability information on its product page and contact us to confirm the expected timing before ordering.

Priority Delivery is available only for eligible chairs and postcodes. Home Setup or pre-assembled delivery is an optional paid service for eligible products and destinations. Select the service you need at checkout and check its description and total basket price before paying; assembly is included only when the selected service says so.

Your order may arrive in separate deliveries if its chairs come from different stock locations or use different couriers. The courier will provide tracking or contact you to arrange delivery, depending on the service. Please provide a current phone number and email address.

For remote postcodes, islands and Northern Ireland, availability and charges vary by product and service. If checkout does not offer a suitable service, contact us before ordering so we can check your full postcode and basket.

If you need an order update or there is a problem with your chair, contact our customer care team with your order number. Include a description and photographs where helpful. We will check the information and advise on the next steps.