FAQs

Find answers to common questions to help with your enquiries

What do you need help with?

Find answers about choosing a chair, delivery and help with your order. Call our friendly customer care team on 0808 196 2796. Monday to Friday, 9am to 5pm. You can also email support@justrecliners.co.uk.

Enter your full postcode at checkout to see the estimated delivery time for each available service. Timing depends on the chair, stock location, destination and order time. Estimates are in working days, and supplier deliveries or heavier chairs can take longer. Check the availability information on the product page if a chair is awaiting stock; contact us before ordering if you need to confirm timing.

Check the availability and expected stock-arrival information on the product page. Expected arrival dates can change. Contact our customer care team to confirm availability and any ordering options before placing an order for an out-of-stock chair.

Delivery arrangements depend on the service selected. The courier will provide tracking information or contact you to arrange a delivery appointment where booking is part of the service. A checkout delivery estimate is not a confirmed appointment. Please provide a current phone number and email address with your order.

Where samples are available, use the swatch-request option on the product page. If you cannot find it, contact our customer care team with the model and colour you are considering.

Assembly requirements vary by model and delivery service. Check the product information and the service description at checkout. Standard delivery does not include assembly unless stated. Home Setup or pre-assembled delivery is an optional paid service where available; select it at checkout if you need it. Contact us if you need help with assembly instructions.

Please contact our customer care team before travelling so we can confirm which models are available to view and advise on visiting. We can also help you compare dimensions, upholstery and features before ordering.

Plush PU is a synthetic upholstery material designed to give a leather-like appearance. It is not real leather. Check each product description for its upholstery specification and ask our team about samples and care advice if you need help choosing.

Email support@justrecliners.co.uk with your order number, or call 0808 196 2796. Our customer care team is available Monday to Friday, 9am to 5pm. We will check the order and courier information and advise on its progress.

Enter your full postcode at checkout to see the delivery prices for your basket. Standard delivery is free where a free service is offered. Charges may apply for some destinations and for optional services such as Priority Delivery or Home Setup. Availability and the total price depend on the products, quantity and postcode. If no suitable service is offered, contact us before ordering.

What warranty is available on your refurbished items? Kindly be aware that as these chairs are refurbished, the guarantee provided on them is limited. You are entitled to a 4-month coverage for any issues that can be resolved with spare parts for all chairs. It is important to note that while we will send you the necessary spare parts, you will be responsible for their installation just as you would on the initial assembly of the chair.

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