For advice before ordering or help with an existing order, call 0808 196 2796 or email support@justrecliners.co.uk. Our customer care team is available Monday to Friday, 9am to 5pm. Please include your order number when asking about an existing order.

If there is a problem with your chair, include a description and, where useful, photographs so our team can advise on the next steps. See our Shipping & Returns page for the existing returns policy.

All our chairs are compliant with The Furniture and Furnishings (Fire) (Safety) Regulations 1988, amended 1989 and 1993.

Enter your full delivery postcode at checkout to see the delivery services, prices and estimated times available for your basket. Options depend on the chair, stock location, quantity and destination. Standard delivery is free where a free service is offered; some destinations and services carry a charge.

Delivery estimates are shown in working days and depend on stock availability and the time you place your order. Supplier deliveries and heavier chairs can take longer than chairs held in our own stock. Estimates are not guaranteed delivery appointments. If a chair is awaiting stock, check the availability information on its product page and contact us to confirm the expected timing before ordering.

Priority Delivery is available only for eligible chairs and postcodes. Home Setup or pre-assembled delivery is an optional paid service for eligible products and destinations. Select the service you need at checkout and check its description and total basket price before paying; assembly is included only when the selected service says so.

Your order may arrive in separate deliveries if its chairs come from different stock locations or use different couriers. The courier will provide tracking or contact you to arrange delivery, depending on the service. Please provide a current phone number and email address.

For remote postcodes, islands and Northern Ireland, availability and charges vary by product and service. If checkout does not offer a suitable service, contact us before ordering so we can check your full postcode and basket.

The payment methods available for your order are displayed at checkout. Please choose from the options shown when placing your order.